| Frequently Asked Questions - Parking Lot Warehouse
Hours of Operation:
Our normal hours of operation are 8 AM – 5 PM Central Standard Time, Monday through Friday. Our Website is available to you 24 hours a day 7 days a week.
Freight & Shipping Charges:
We cannot accept International orders through our website at this time. Please contact us for information regarding International Shipments.
Prices for our products do not include freight costs. We add shipping charges to your order at the time of invoice. We always ship via the most economical method available to us, unless you specify otherwise. Standard shipping is through UPS. Products are typically shipped within 48-72 hours but shipping does vary depending on weight and dimensions. Note: Items over 150 lbs. or too big dimensionally cannot be shipped via UPS and will be shipped via common carrier. Shipments by truck will be “curbside only” and additional freight for inside delivery or liftgate will be required. Shipping charges calculated by our website checkout are estimated and actual charges may vary. We will contact you if there is a discrepancy. If you would like to know the freight cost prior to placing your order, please call us at 855-966-1018.
Returns, Refunds & Cancellations:
No returns of any merchandise will be accepted without a Return Authorization Number (RA#). Please contact customer service to receive a RA#. All returns must be made within 7 days of receipt of merchandise for a full merchandise credit or a cash refund less a 25% restocking fee. Returns should be sent to the address of the shipper on your original packing list. Any products to be found defective, the manufacturers warranty will apply (Excludes shipping charges). Items returned must be in new and resalable condition, in original packaging. No returns or cancellation accepted on any Custom products or Custom Imprinted products. Buyer is responsible for all freight costs on returns. Note: When returning products, be sure to send them pre-paid, insured and save your shipper's tracking number. Without a tracking number, it may be difficult to prove that your return arrived at our factories.
Payment Options, Terms & Taxes:
We accept payment by Visa, Mastercard, American Express and Discover. We also welcome purchase orders from schools, governmental facilities, and other public facilities and large companies with good credit. Terms are Net 30 days and purchase orders must be faxed to us at: 847-966-1205
No tax charged on any orders shipped outside of Illinois. Standard Sales Taxes charged on Illinois shipments.
Risk of Loss:
Risk of loss and title on products purchased from ParkingLotWarehouse.com pass on to you upon delivery to the shipping carrier (F.O.B. shipping point).
Before signing for any delivery, be sure to inspect the packages for any damage that may have occurred during transport. If you receive a damaged product in shipment please call us at 855-966-1018 within 48 hours.
When signing for your shipment, if you notice damage, make sure to notate the damage with your signature. Otherwise, legally, by applying your signature without “damage” or “uninspected”, you are signing a document stating that you have inspected the item in good condition and any later claim with the freight company must be filed by you as we have no recourse.
Tracking your orders:
Please phone us at 855-966-1018 or email us at info@ParkingLotWarehouse.com to find out the status of your order.
ParkingLotWarehouse.com and its affiliates attempt to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete, reliable, current, or error-free. If a product offered by ParkingLotWarehouse.com itself is not as described, your sole remedy is to return it in unused condition.